Bots From Extension: cisco-smart-bonding
Cisco Smart Bonding
This extension provides 4 bots.
Bot @smart-bonding:close-ticket
Bot Position In Pipeline: Sink
Close existing ticket in Cisco Smart Bonding. Mandatory columns: itsm_ticket_id
This bot expects a Restricted CFXQL.
Each parameter may be specified using '=' operator and AND logical operation
Following are the parameters expected for this Bot
| Parameter Name | Type | Default Value | Description |
|---|---|---|---|
| concurrent_requests | Text | 10 | Number of concurrent requests to be submitted |
| state | Text | Resolved | Ticket State |
| stream | Text | Persistent Stream Name from which create request's response to be validated | |
| verify_response | Text | no | Verify the ticket creation request. Supported values are 'yes' or 'no' |
| retry_count | Text | 6 | Number of times to query the pstream for verifying response. |
| retry_interval | Text | 10 | Number of seconds to wait before querying the pstream. |
| push_suffix | Text | /rest/v1/push/call | API to push the tickets. |
Bot @smart-bonding:create-ticket
Bot Position In Pipeline: Sink
Create tickets in Cisco Smart Bonding. Mandatory columns: itsm_ticket_id, Calls_MainComp_SerNrProv (Serial Number), Calls_CHD_LastName (case owner last name), Calls_CHD_FirstName (case owner first name), Calls_CHD_PIN (Case CCOID), Calls_CHD_Sign (case preferred communication), Calls_CHD_EMail (case owner email address). <br> 'Priorities_ShortName' can be provided from input, accepted values are 'Shadow' or 'Escalated'. <br> Defaults are set for the following columns as per requirement and can be updated from input pipeline: Calls_CustomerReasonCategory1 (default: '16'), Calls_CustomerReasonCategory2 (default: '3683'), Calls_CustomerReasonCategory3 (default: 'ERROR_MESSAGES')
This bot expects a Restricted CFXQL.
Each parameter may be specified using '=' operator and AND logical operation
Following are the parameters expected for this Bot
| Parameter Name | Type | Default Value | Description |
|---|---|---|---|
| concurrent_requests | Text | 10 | Number of concurrent requests to be submitted |
| state | Text | New | Ticket State |
| stream | Text | Persistent Stream Name from which create request's response to be validated | |
| verify_response | Text | no | Verify the ticket creation request. Supported values are 'yes' or 'no' |
| retry_count | Text | 6 | Number of times to query the pstream for verifying response. |
| retry_interval | Text | 10 | Number of seconds to wait before querying the pstream. |
| push_suffix | Text | /rest/v1/push/call | API to push the tickets. |
Bot @smart-bonding:poll-tickets
Bot Position In Pipeline: Source
Poll for ticket updates from Cisco Smart Bonding.
This bot expects a Restricted CFXQL.
Each parameter may be specified using '=' operator and AND logical operation
Following are the parameters expected for this Bot
| Parameter Name | Type | Default Value | Description |
|---|---|---|---|
| interval | Text | 1.0 | Interval in seconds to wait before polling for new updates. Provide floating point values. Ex: 10.0 |
| retry_count | Text | 3 | Number of times to retry on a failure before bailing out. |
| pull_suffix | Text | /rest/v1/pull/call | API to pull the tickets. |
Bot @smart-bonding:update-ticket
Bot Position In Pipeline: Sink
Update existing ticket in Cisco Smart Bonding. Mandatory columns: itsm_ticket_id
This bot expects a Restricted CFXQL.
Each parameter may be specified using '=' operator and AND logical operation
Following are the parameters expected for this Bot
| Parameter Name | Type | Default Value | Description |
|---|---|---|---|
| concurrent_requests | Text | 10 | Number of concurrent requests to be submitted |
| state | Text | Update | Ticket State |
| stream | Text | Persistent Stream Name from which create request's response to be validated | |
| verify_response | Text | no | Verify the ticket creation request. Supported values are 'yes' or 'no' |
| retry_count | Text | 6 | Number of times to query the pstream for verifying response. |
| retry_interval | Text | 10 | Number of seconds to wait before querying the pstream. |
| push_suffix | Text | /rest/v1/push/call | API to push the tickets. |