Bots From Extension: tc-proactiveincident
ProactiveIncident - Read, Write and Update ServiceNow Incident tickets
This extension provides 3 bots.
Bot @tc-proactiveincident:create-ticket
Bot Position In Pipeline: Sink
Create ServiceNow Incident Ticket
This bot expects a Restricted CFXQL.
Each parameter may be specified using '=' operator and AND logical operation
Following are the parameters expected for this Bot
| Parameter Name | Type | Default Value | Description |
|---|---|---|---|
| source* | Text | Source for the ticket | |
| retry_count | Text | 0 | Number of times to retry on failure. |
| retry_interval | Text | 10 | Seconds to wait before retrying on failure. |
Bot @tc-proactiveincident:get-ticket
Bot Position In Pipeline: Sink
Get ServiceNow Incident Ticket
This bot expects a Restricted CFXQL.
Each parameter may be specified using '=' operator and AND logical operation
Following are the parameters expected for this Bot
| Parameter Name | Type | Default Value | Description |
|---|---|---|---|
| source_column | Text | source | Column name that contains Source for the ticket |
| ticket_column | Text | ticket | Column name that contains ID for the ticket to collect |
| retry_count | Text | 0 | Number of times to retry on failure. |
| retry_interval | Text | 10 | Seconds to wait before retrying on failure. |
| concurrent_discovery | Text | 10 | Number of concurrent jobs to run |
Bot @tc-proactiveincident:update-ticket
Bot Position In Pipeline: Sink
Update ServiceNow Incident Ticket
This bot expects a Restricted CFXQL.
Each parameter may be specified using '=' operator and AND logical operation
Following are the parameters expected for this Bot
| Parameter Name | Type | Default Value | Description |
|---|---|---|---|
| source* | Text | Source for the ticket | |
| retry_count | Text | 0 | Number of times to retry on failure. |
| retry_interval | Text | 10 | Seconds to wait before retrying on failure. |