Bots From Extension: servicedeskplus

Manage Engine Service Desk plus - List, Write and Update Incidents on Service Desk Plus

This extension provides 4 bots.

Bot @servicedeskplus:attach-file

Bot Position In Pipeline: Source

Upload file to specific request in Manage Engine Service Desk Plus

This bot expects a Restricted CFXQL.

Each parameter may be specified using '=' operator and AND logical operation
Following are the parameters expected for this Bot

Parameter Name	Type	Default Value	Description
filename	Text	Test	Filename of the attached file
filepath*	Text		Filepath of the attached file
requestid*	Text		Request ID to which the file needs to be attached

Bot Position In Pipeline: Source

Manage Engine Service Desk Plus incidents List

This bot expects a Full CFXQL.

Bot applies the Query on the data that is already loaded from previous bot or from a source.

Bot Position In Pipeline: Source

View specific incident in Manage Engine Service Desk Plus

This bot expects a Full CFXQL.

Bot applies the Query on the data that is already loaded from previous bot or from a source.

Bot Position In Pipeline: Source

Manage Engine Service Desk Plus List of Templates with their ID

This bot expects a Full CFXQL.

Bot applies the Query on the data that is already loaded from previous bot or from a source.