Bots From Extension: bmc-remedy
BMC Remedy - Read, Write and Update BMC Remedy tickets
This extension provides 4 bots.
Bot @bmc-remedy:close-ticket
Bot Position In Pipeline: Sink
Close existing ticket in BMC Remedy. Mandatory columns: ticket,FunctionalArea,ResolutionSetName,ClearLog,CloseLog
This bot expects a Restricted CFXQL.
Each parameter may be specified using '=' operator and AND logical operation
Following are the parameters expected for this Bot
| Parameter Name | Type | Default Value | Description |
|---|---|---|---|
| concurrent_discovery | Text | 10 | Number of concurrent threads to run |
| ticket_column | Text | ticket | Column name that contains ticket number to close |
Bot @bmc-remedy:create-ticket
Bot Position In Pipeline: Sink
Create tickets in BMC Remedy. Mandatory columns: FunctionalArea,Log,ManagingOrg,NextCheckTime,ProblemAbstract,ReptRequestType,ReptSvcImpactFlag,Severity,TicketRole,TicketSource,TicketType,TroubleReptDescText,WorkQueue,ActiveOrg,LocationID,AssetID,AssetType,OrgGroup,ReptSvcLineDescText,EndUserPhone
This bot expects a Restricted CFXQL.
Each parameter may be specified using '=' operator and AND logical operation
Following are the parameters expected for this Bot
| Parameter Name | Type | Default Value | Description |
|---|---|---|---|
| concurrent_discovery | Text | 10 | Number of concurrent threads to run |
Bot @bmc-remedy:get-ticket
Bot Position In Pipeline: Sink
Get ticket details in BMC Remedy.
This bot expects a Restricted CFXQL.
Each parameter may be specified using '=' operator and AND logical operation
Following are the parameters expected for this Bot
| Parameter Name | Type | Default Value | Description |
|---|---|---|---|
| concurrent_discovery | Text | 10 | Number of concurrent threads to run |
| ticket_column | Text | ticket | Column name that contains the Ticket number |
| fields_to_retrieve | Text | comma separated fields to retrieve from the source system. |
Bot @bmc-remedy:update-ticket
Bot Position In Pipeline: Sink
Update existing ticket in BMC Remedy. Mandatory columns: ticket
This bot expects a Restricted CFXQL.
Each parameter may be specified using '=' operator and AND logical operation
Following are the parameters expected for this Bot
| Parameter Name | Type | Default Value | Description |
|---|---|---|---|
| concurrent_discovery | Text | 10 | Number of concurrent threads to run |
| ticket_column | Text | ticket | Column name that contains ticket number to update |